Nasjonal tjenestekatalog (NTK) er en sentral database som inneholder beskrivelser av de tjenestene som kommunen yter overfor sine innbyggere.
Beskrivelsene følger en fast struktur og gir en unik oversikt over tjenestetilbudet - for både servicekontor, saksbehandler og innbygger.
Tjenestebeskrivelsen inneholder blant annet disse feltene:
- Hva er det brukeren får gjennom tjenesten?
- Hvem er målgruppe?
- Hvilke kriterier/vilkår må oppfylles for at en bruker kan motta tjenesten?
- Kan brukeren klage på vedtaket?
- Henvisning til gjeldende lovverk
- A
- B
- C
- D
- E
- Education for blind or severely visually-impaired students
- Education for students who require alternative and supplementary communication (ASK)
- Education for students with hearing impairment
- Elderly care - “Guarantee of Dignity”
- End-of-life care
- Environmental problems or risks (notification hereof)
- Establishment grants for housing
- F
- G
- H
- I
- Incest support centres
- Individual plan - coordination of health care services and/or social services
- Instruction in Norwegian language for people living in asylum reception centres
- Instruction in the Norwegian language and society
- Interaction with children in public care
- Introduction programme for newly-arrived refugees
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- School districts
- School environment - Bullying
- School environment - The physical environment
- School Health Services
- School regulations
- School start
- School transport
- Second-choice form of Norwegian - Exemption from class and graded assessments
- Services for a patient’s family members
- Sheltered housing
- Special education
- Special education for adults - basic education
- T
- U
- V